We expect your total satisfaction with every purchase you make from Gift Mart.

Customer can return any unopened product (you must return the product re-sellable condition) with a reasonable reason, except perishable products like groceries, cakes, dry fruits, sweets, chocolates or any other product, with limited shelf life in its original packaging or original condition as applicable to our Head office.

Incorrect shipping address provided by the customer or recipient refuse to receive the product or the recipient is unreachable over phone or no one is available in the shipping address during delivery time. In such cases the order will be assumed as executed & no Refund will be made.

We replace damaged or defective items within 72 hours of delivery if you properly send back to our Head office.

Indicate the reason for returning the product in a short note and the note with the Order Number into a secure package and send it through a reliable courier it to our Head office within 72 hours. We will exchange the product

Note that Gift Mart will provide a refund facility only for products bought from our web store. Products should be returned to our head office for exchange/replcement within 72 hours after you have received them. Also note that the customer is responsible for the cost of return postage. Refunds will be made to the original purchasing card within 30 days.